FREE TRACKED DELIVERY ON ALL UK
1. Delivery Notifications
You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number so you can track it online right to your door. You will also have a delivery confirmation sent to your mobile phone via text message.
2. Delivery timescales
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 12 PM, subject to passing necessary checks, your order will be dispatched by Royal Mail's, Next Day Tracked Delivery. Your item shall be received 1-2 days (excludes delivery on Sundays and bank holidays). Orders received just after 12 PM are sometimes processed the same day.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
2.1 International deliveries
The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout. It is is to most EU countries and the delivery time is a non-guaranteed 3 - 5 working days. Delivery outside the EU is estimated at 10 - 15 working days and costs £12.
3. Postage method
Royal Mail Tracked 24 with Signature
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office. Due to security reasons, all items require a signature.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible. If you have not received your order within 10 working days we shall immediately send out a replacement by Guaranteed Next Day Delivery.
All orders must pass a fraud screening process and in rare cases, may require additional proof of ID. In the event of the this, you will be contacted by e-mail.
5.1 Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.