Shipping Policy

WATCHSHOP-ALEX Shipping Policy

At WATCHSHOP-ALEX, we are committed to providing a seamless and efficient global delivery experience. Our products are shipped from our main European warehouse in central locations like Italy & Germany and sometimes from Hong Kong using secure tracked shipping methods to ensure your purchase reaches you safely. 

SHIPPING METHODS:

DHL & UPS Express Delivery International

• Please note that some products sold on Watchshop-Alex may be shipped from outside the United Kingdom. In such cases, your order may be subject to customs duties, import taxes, or other fees upon arrival in the United Kingdom.

Shipping time 5-8 Business days

Your order will be shipped within 1–3 business days of receipt of full payment. For UK orders, this handling time is included in the estimated total delivery time of 5–8 business days.

For UK orders, estimated delivery is 5–8 business days from receipt of full payment, including handling time. For international orders, the regional delivery estimates below apply after handling time. We only ship to the confirmed physical address.

While we strive to deliver sooner, actual delivery durations may vary due to external factors beyond our control. These include but are not limited to:

• Courier service delays
• Customs inspection and clearance procedures
• Seasonal demand surges (e.g., Black Friday, Christmas)

Over 90% of our orders arrive within the early part of this window. However, in some cases, delivery may take the full 2 weeks.

We appreciate your patience and understanding, and we are always available to assist with any questions or tracking concerns regarding your order.

Dispatched via our express courier network (Royal Mail, DPD, UPS, FedEx)

We reserve the right to cancel any order for any reason at any time. We are not responsible for undeliverable addresses.

All international orders, including those to the European Union may be subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.

Once we have shipped your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep track of your order.

Delivery times may vary by location:

• US, Canada, Australia: 5 -10 business days 
• EU: 5–8 business days after handling time.
• UK: Estimated 5–8 business days from receipt of full payment, including handling time.

If you have any questions regarding our Shipping Policy, please email us at info@watchshop-alex.co.uk

We appreciate your understanding and look forward to serving you with our premium collection of watches!