Refund policy

30 days to request a return

Free returns on all UK orders. Refunds go back to your original payment method, usually within 3 working days of your return reaching us.

1. Incorrect or Faulty Goods

In the unlikely event that the item turns out to be faulty, damaged, or different from what you ordered, we will replace it free of charge or provide a full refund in accordance with your legal rights.

2. How to return an item.

We strive to ensure you're happy with your purchase. If you need to return or exchange an item, we're here to help. Please follow the guidelines below.

3. Return Eligibility

Items must be returned in new condition with original packaging, including all accessories, manuals, and warranty cards. We cannot accept returns if:

• The item shows signs of wear.
• Parts are missing.
• Tags or plastic seals have been removed.
• Links have been removed or the watch's bracelet/strap has been resized.

4. How to arrange a return or exchange

1. To request a return under our 30-day offer, contact info@watchshop-alex.co.uk within 30 days of delivery with your order number. This is the deadline to request your return, not to post it. Please wait for our prepaid label and return instructions before sending your item. Tell us whether you’d like a return or an exchange. For exchanges, include the model you’d like instead.
2. Once we’ve arranged your return, we’ll email you the return shipping label and instructions. For UK orders, we provide a prepaid label at no cost to you. Please wait for our label rather than purchasing your own postage.
3. Pack your watch securely with its original packaging and accessories. Attach the supplied label, remove or cover any old shipping labels, and follow the carrier’s drop-off instructions. Keep your proof of postage and tracking number.