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Shipping & Returns & Warranty

Shipping Policy Watchshop-Alex


ORDER PROCESSING: 

Please allow 1-2 working days  to process your order. Expect an email within 1-3 days to let you know your order is on the way! 

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within the UK of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

STOCK LOCATED IN THE UK

1.Orders placed before 10.00am during stock located in the UK  will be delivered the next day. Orders placed outside of these hours will be delivered the 1-3 days we are open. 
When you purchase the item will see the shipping method and the duration of delivery time.

STOCK LOCATED OUTSIDE THE UK

2..Orders placed before 10.00am during stock located outside the UK our partners will be dispatched your order  in 1-2 working days after receiving the payment. 
VERY IMPORTANT: Tracking updates sometimes only appear after the package has cleared customs in the destination country and this can take up to 2 weeks, so please be patient throughout the shipping, transportation and delivery process of your order.
Your order will be delivered within 7 - 15 business days after the handling time. We only ship to the confirmed physical address.
We reserve the right to cancel any order for any reason at any time. We are not responsible for undeliverable addresses.
All international orders, including those to the European Union may be subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.
Once we have shipped your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep track of your order.
Delivery times may vary by location and shipping method. Here are some examples:
  • US, Canada, Australia, and New Zealand: 5-12 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.
  • EU and the UK: 7-15 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.
  • South Africa: up to 12 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.
  • Philippines: 7-12 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.
  • UAE, Saudi Arabia: 10-15 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.
  • Oman, Qatar: up to 14 business days with an all-inclusive service covering customs, paperwork, and taxes, so the customers will receive their orders hassle-free.

INTERNATIONAL SHIPPING: 

We offer international shipping to the following countries: ,, Austria, Belgium, Bulgaria Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece,, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,, Ukraine, Canada, United States,,
If relevant you can also include countries you don’t ship to: At this time, we do not ship to
  • Vatican City
  • Turkey
  • Ukraine
  • Mexico
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Watchshop-Alex is not responsible for these charges if they are applied and are your responsibility as the customer. 

REFUNDS,, RETURNS AND EXCHANGES 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@watchshop-alex.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 
If you have any further questions, please don't hesitate to contact us at sales@watchshop-alex.co.uk
14 Day Returns!

Don't like the item? No problem - contact sales@watchshop-alex.co.uk with your order number for hassle free returns!

We offer a 100% Satisfaction guarantee or your money back. All returns are processed within 3-5 working days of receiving the item.
 

At WATCHSHOP-ALEX we believe that for you to have the best shopping experience there should not be a time limit to return your item.  So for whatever the reason you're not happy with your purchase, contact sales@watchshop-alex.co.uk with your order number and we shall start processing the refund immediately. All you have to do is print off your order confirmation/invoice and attach it to the return.

There are no catches or special rules. To qualify for this, the returned item(s) must be unworn AND in the same condition in which they were received (*applies only to UK deliveries). It must must also contain the original box, tags, certificates and all extras. You have up to 30 days from when you purchased the item to claim a full refund!
We do not offer refunds for gift wrapping since we're unable to return this to stock.

We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. Please allow up to a maximum of 3 working days for the money to reach your account. It rarely takes this long, but delays can happen sometimes for reasons such as bank delays or errors.
 
Damaged/Faulty Items

If the item is received faulty or damaged, please return it within 4 weeks (we pay for the postage) and we can process an immediate replacement/refund.


You should return your item using Recorded Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number.
 
Your card is refunded the full price of the returned product. We DO NOT charge a restocking fee. 
 
2 -Years Warranty 
We are proud to offer a 2-year warranty with every timepiece sold by WATCHSHOP-ALEX
Please note this covers only mechanical and manufacturing defects.
 
The parts that are covered by the warranty are:
 
  • Movement (internal mechanism)
  • Dial
  • Hands
 
The parts, which are NOT covered by the warranty, are:
 
  • The Strap, Bracelet or Crown
  • Crystals in the watch and bezel
  • Glass scratches or damages
  • Water damage unless marked water resistant
  • Worn out battery
  • Damage from lack of care, wear and tear and accidents
 
The warranty will be void if the watch is damaged by persons other than those authorised by WATCHSHOP-ALEX
Under our warranty terms, the item shall be repaired for free (or replaced if we are unable to repair the item), if proven to be defective. If your watch is no longer available, WATCHSHOP-ALEX shall offer a timepiece of similar value.
For all warranty claims simply contact us at sales@watchshop-alex.co.uk and attach your original invoice. Postage costs to send the item are paid by the customer, WATCHSHOP-ALEX shall cover all return postage costs.



Exchanges 

If you wish to exchange your item, simply return it for a refund and make a new purchase.