FAQ's
What types of watches do you offer?
WATCHSHOP-ALEX provides a curated selection of stylish and sophisticated watches, including popular models from brands such as Emporio Armani. Our collection is designed to cater to both casual and formal occasions, ensuring that there is a timepiece suitable for every event.
What are the shipping costs?
All orders are shipped free of charge.
Are the products sold on Elegance Online authentic?
Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers. Each item undergoes an authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.
What payment methods do you accept and how is the transaction secured?
We accept various payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop and Visa. All transactions are processed through secure and trusted payment gateways to ensure your financial information is protected.
What is the warranty policy for your watches?
We offer a 2-year movement warranty on all our timepieces. This warranty covers mechanical and manufacturing defects, ensuring that you can enjoy your watch with peace of mind. However, it does not cover damages caused by wear and tear, water damage, or unauthorized repairs.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 working days. Once processed, delivery times vary based on your location. For UK orders, delivery can be as quick as the next day, while international orders may take between 7 to 15 business days, depending on the destination.
What is your return policy?
We accept returns within 14 days of purchase, provided the item is unused and in its original condition. To initiate a return, please contact us with your order number. Refunds will be processed within 3-5 working days after we receive the returned item.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including gift cards and items that have been used or damaged. To be eligible for a return, the watch must be in its original packaging and condition.
How can I contact customer support?
You can reach our customer support team via email at sales@watchshop-alex.co.uk or by calling us at 01926770417. We are here to assist you with any inquiries or issues you may have.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping charges will be calculated at checkout, and please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What should I do if my watch arrives damaged?
If your watch arrives damaged, please contact us immediately with your order number and a photo of the item. We will address the issue on a case-by-case basis and strive to provide a satisfactory solution.