What types of watches do you offer?

WATCHSHOP-ALEX provides a curated selection of stylish and sophisticated watches, including popular models from brands such as Tag Heuer,Tissot, Emporio Armani, Maserati, Versace, Gucci, Tommy , Kors. Our collection is designed to cater to both casual and formal occasions, ensuring that there is a timepiece suitable for every event.

What are the shipping costs?

All orders are shipped free of charge.

Are the products sold on WatchShop-Alex authentic?

Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers. Each item undergoes an authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.

Do you provide AD warranty on your watches?

No, we do not provide AD warranty on our watches, rather a 2 year in house warranty applies on all products purchased through our website.

We offer a 2-year movement warranty on all our timepieces. This warranty covers mechanical and manufacturing defects, ensuring that you can enjoy your watch with peace of mind. However, it does not cover damages caused by wear and tear, water damage, or unauthorized repairs.

 However, if you receive a defective product, we will accept a return within 14 days of receipt. Please refer to our Returns and Refunds policy for more information.

What payment methods do you accept and how is transaction secured?

We accept various payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop and Visa. All transactions are processed through secure and trusted payment gateways to ensure your financial information is protected.

How long does it take to process and ship my order?

Orders are typically processed within 2-5 working days. Once processed, Standard delivery timeframes range between 10-20 working days globally which also includes the customs clearance process.

What is your return policy?

We accept returns within 14 days of purchase, provided the item is unused and in its original condition. To initiate a return, please contact us with your order number. Refunds will be processed within 3-5 working days after we receive the returned item.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including gift cards and items that have been used or damaged. To be eligible for a return, the watch must be in its original packaging and condition.

How can I contact customer support?

You can reach our customer support team via email at sales@watchshop-alex.co.uk or by calling us at 01926770417. We are here to assist you with any inquiries or issues you may have.

What should I do if my watch arrives damaged?

If your watch arrives damaged, please contact us immediately with your order number and a photo of the item. We will address the issue on a case-by-case basis and strive to provide a satisfactory solution.